Projects & Portfolio Shortcode Issue

Hi,
I have opened a ticket regarding a problem with the projects & portfolio issue, even if it is configured it is not showing more than 8 items, I have reported in the last week and also received a message from you saying that an answer was available but I am not able to see the ticket anymore, when I try to access trough the link sent by email I received a 404 error.
Please, let me know what can be done, I need to solve this a soon as possible.
To be faster, please contact us on skype suporte.mltcorp, we realy need to solve this, thanks again!